Terms and Conditions for smartek.shop
These Terms and Conditions govern your use of the smartek.shop website (the "Site"), the terms of any purchases that you make via the Site, and your relationship with Smartek ("we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. By using the Site and/or registering on the Site, you agree to these Terms and Conditions and to our Privacy Policy.
## 1. Basis of Use of the smartek.shop Site
1.1 The smartek.shop Site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy.
1.2 These Terms and Conditions govern your use of the smartek.shop Site in general, the products that you purchase on the Site, and all services provided in connection with them.
## 2. Registration
2.1 To register on the smartek.shop Site, you must be over eighteen years of age.
2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.
## 3. Password and Security
3.1 When you register to use the smartek.shop Site, you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password.
3.2 If Smartek has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.
## 4. Intellectual Property
4.1 The content of the smartek.shop Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
4.2 No license is granted to you to use any trademark of Smartek or its affiliated companies.
## 5. Limitations
5.1 You may not use the smartek.shop Site for any unlawful purposes, including but not limited to:
- Gaining unauthorized access to other computer systems
- Interfering with any other person's use or enjoyment of the Site
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
5.2 Smartek reserves the right to refuse to post material on the Site or to remove material already posted on the Site.
## 6. Product Information and Pricing
6.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary slightly from their descriptions.
6.2 All prices listed on smartek.shop are in the local currency and are subject to change without notice. You will be charged the price listed on the Site at the time of your order.
6.3 All products are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available.
## 7. Orders and Delivery
7.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.
7.2 We aim to deliver products within the timeframe specified on the Site, but we shall not be liable for any delays beyond our control.
7.3 Risk of loss and title for items purchased from smartek.shop pass to you upon delivery of the items to the carrier.
## 8. Returns and Refunds
8.1 If you receive damaged or faulty products, you may return them for a refund or replacement within 14 days of receipt. Please refer to our returns and refunds policy on the Site for detailed information.
8.2 For hygiene reasons, certain products may not be eligible for return unless faulty.
## 9. Payment
9.1 Payment for your products will be taken at the time you place your order.
9.2 We use secure payment gateways to process your credit/debit card details. Your card details are encrypted and transmitted securely.
## 10. Warranty
10.1 Smartek warrants that the products purchased from the Site will be free from defects in materials and workmanship for a period specified in the product description.
10.2 This warranty does not cover damage caused by accident, misuse, or normal wear and tear.
## 11. Limitation of Liability
11.1 Smartek will not be liable for any indirect, special, incidental, punitive or consequential damages, including but not limited to loss of data, business interruption, or loss of profits, arising out of the use of or inability to use the Site.
## 12. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Site.
## 13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [insert applicable jurisdiction], without giving effect to any principles of conflicts of law.
## 15. Returns and Refunds Policy
At smartek.shop, we want you to be satisfied with your purchase. If you need to return a product or request a refund, we aim to make the process as smooth as possible.
### 15.1 Our Refund Policy
We will happily refund or exchange products according to the following terms and conditions:
a) If smartek.shop is unable to procure products: A reasonable time of 7-10 days from the date of authorization must be given for processing.
b) Products that are faulty on arrival and non-repairable.
c) Products that are lost in delivery.
d) Products that cannot be repaired.
e) Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. For bundle offers or "Buy 1 Get 1 free" offers, you must return all items included in the offer.
f) Refund settlement will take place once we receive the returned product and complete a quality check. This process typically takes 4-5 days, plus 2 business days to issue the refund. Please note that the refund may not appear on your account until your bank's next statement cycle.
g) We will refund the delivery charge in full if the product received is faulty/damaged and you return all products from your order simultaneously. If you choose to keep some products, we will retain the balance of the delivery charge that applies to the products you keep.
h) Please keep all items with their complete packaging intact if you intend to return any items. We cannot process exchanges or refunds without the original packaging.
i) We offer a 7-day money-back guarantee if you change your mind, provided that the merchandise is in new, resellable condition, and any consumables (e.g., cartridges, CDs, DVDs) and accessories (e.g., cables, chargers, batteries) are still sealed. Refunds can be granted upon smartek.shop approval within 7 days after delivery. (Exceptions apply; see Electrical Returns section)
### 15.2 Electrical Returns
We are unable to accept returns of the following items unless found defective within 7 days of receipt:
- MP3/4 players
- Digital cameras and photo frames
- Camcorders
- Hard drives and USB devices
- Software, CDs, DVDs, Cartridges, Blank CDs/DVDs
- Laptops, desktops, netbooks, tablets
- Satellite navigation systems
- Games consoles and games
- Hygienic items (Hair care, dental items)
- Smartphones / Mobile phones
### 15.3 How to Return a Product
To return a product, please follow these steps:
1. Contact our customer service team at +96894808017 to initiate the return process.
2. Our team will provide you with instructions and may arrange for a courier collection if necessary.
3. Ensure that the product is well-packaged for its return journey, with all outer packaging in the condition it was received.
### 15.4 Charges and Refunds
- Returns are free of charge for items received dead on arrival or faulty.
- Charges may apply for items where you, the customer, change your mind after the product has been shipped.
- If you return all of your order within seven working days of receiving it due to faulty products, we will refund your delivery charge in full.
- If you're only returning some of the products, or all products but after the seven-day period, your delivery charge will not be refunded, and further charges for collection may apply.
### 15.5 Processing Your Refund
Once we receive your returned product and approve the return, we will process the refund to the original payment method used for the purchase. Please allow for your bank's processing time, which may take up to one billing cycle for the refund to appear on your statement.
### 15.6 Your Consumer Rights
Nothing in our returns policy affects your statutory consumer rights. If you have any questions about our returns and refunds policy, please contact our customer service team at +96894808017.
[End of Returns and Refunds Policy]
## 16. Contact Us
If you have any queries about these Terms and Conditions, our Returns and Refunds Policy, or any aspect of our service, please contact our customer service team at +96894808017.
By using smartek.shop, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Returns and Refunds Policy.